The current working relationship between technology providers and purchasers is inefficient and limiting for the provider and frustrating and risky for the purchaser. These flaws arise when the providers of IT goods and services require knowledge of the purchaser’s site-specific or confidential information and manually deliver time-based services.
Trust Relationship is Required, but Trust is not Assured
In the current working relationship, the User’s site-specific and confidential information is exposed to the Expert. This is a requirement in the current approach, as an Expert must know the computer’s login account and password in order to perform the services. During the delivery of services, the Expert will also encounter the User’s confidential files, such as emails, photos, financial documents, and account records.
A “trust relationship” must first be created by the User and Expert before a business relationship may begin; the User must trust the Expert not to misuse access to the User’s confidential information. The “trust” may be in the form of a:
brand - the User is hiring a nationally-known company
legal relationship - the Expert is under Non-Disclosure
business relationship - the Expert is part of the IT staff at the User’s company
family relationship -the Expert is the User’s son-in-law
Even in these relationships, however, trust is not assured as there is no guarantee that the Expert will respect the User’s privacy.
SOFIns Shifts the Trust Requirement from the Provider to the Provider's Work Product
By converting the provider's manual IT procedures into a form that can be automatically and reproducibly deployed by SOFIns, the SOFIns System allows Users to trust that these services will produce the desired result, instead of worrying whether their provider is trustworthy.
