SOFIns is designed to initialize remote computers, even in challenging scenarios, by booting the computer with a known-good operating system and establishing a secure communication link between the remote computer and a SOFIns gateway.

This functionality enables remote access and control of otherwise unbootable, unstable, unreachable or untouchable computers. Applications for this capability include:

• Remote Access
• Malware Removal
• Operating System Repair
• Data Recovery
• Forensics

SOFIns also allows commands to be executed on the remote computer. Because of the way the remote computer is connected to SOFIns, these commands are issued in a way that replicates manual IT procedures. This functionality enables automation, such as:

• Automated analysis of hardware, software and the network environment where the remote computer is located
• Automated replication of IT procedures into different computing environments

To allow IT procedures to be automatically deployed into different computing environments, SOFIns has developed a parameterized approach to scripting. Applications for this technique include:

• Technical support services to automatically troubleshoot and repair remote systems
• Outsourced IT services, where procedures to install remote systems are licensed